God is Good Motors Nigeria has a performance of above average according to Service Review’s assessment of good quality service. Having been in the Road Transportation business in Nigeria for about 20 years, this company has made a tremendous transformation to a world class road transport company competing favourable in the market. All these achievement are despite the very deplorable state of Nigerian roads and the bad road networks to get to many locations.
One area that they have excelled greatly is in the customer relationship. It is very easy for an unsatisfied passenger to complain by ringing the office when a driver is over-speeding or driving recklessly. There is the possibility for routine checks from departure to destination by the company agents to draw on the feedback from passengers. The drivers are closely monitored for any recklessness, abuse or over-speeding.
Due the safety practice of the God is Good Motors, the number of accidents that they have been involved in over recent years has greatly been reduced. They have on many occasions avoided dangerous routes and we think this is very helpful.
In addition, God is Good Motors has an online booking system that makes it easy for customers to avoid long queues at their parks.
Below are the three major scores that will help you consider using God is Good Motors.
Uchenna Gbulie - November 15, 2016 @ 06:32
After my experience today…15th of November 2016, I would definitely not travel by GIGM again. Booked a Mercedes sprinter for my trip to Abuja, getting to the park in the morning, I am given a ticket without being told that the sprinter bus isn’t available. No one even bothers to update or talk to the passengers who have paid for a sprinter bus but are getting a Toyota bus instead. Not until we started screaming, they didn’t bother. Now instead of trying to emphatise with their customers, they start telling us how we should understand and bare with them. Has to be the worst customer service I have received in a long while. This happened at their Ajah park.
After my experience today…15th of November 2016, I would definitely not travel by GIGM again. Booked a Mercedes sprinter for my trip to Abuja, getting to the park in the morning, I am given a ticket without being told that the sprinter bus isn&
Gesser - February 27, 2017 @ 04:02
Good move!
Jenny - August 20, 2017 @ 11:33
GIGM service delivery is declining. Terrible customer services. I am currently traveling in one and doing this review the seat belt can’t even buckle same experience I had 2weeks back in one of ur Mercedes Benz to Lagos Ajah. The passenger seat in front of me needs to be changed, the plastic behind the seat is no more, have to hold my water with my hands. At okpella where the bus stops to meet ur staff there’s no toilet unfortunately I stepped on poo, I think the company can put up a little structure for convenience. Now about load, u have online saying max luggage yet the staff collects bribe to load the bus that sitting becomes so inconvenient.
GIGM service delivery is declining. Terrible customer services. I am currently traveling in one and doing this review the seat belt can’t even buckle same experience I had 2weeks back in one of ur Mercedes Benz to Lagos Ajah. The passenger s
Olukunle Faluyi - October 7, 2017 @ 06:27
I booked online and paid. When I got to the God is Good terminal at Jibowu, my code was not found even though my bank had debited me. I had to buy another ticket to be able to travel as no one would attend to me. In Benin City, I also got no assistance. I have written several emails without getting my refund.
I am disappointed by the customer service experience. This questions the integrity of the online booking system. I was reluctant to provide my bank details to a Nigerian business online and this has reinforced my fears.
I booked online and paid. When I got to the God is Good terminal at Jibowu, my code was not found even though my bank had debited me. I had to buy another ticket to be able to travel as no one would attend to me. In Benin City, I also got no assistan
Tony H - October 22, 2017 @ 01:21
Don’t waste your time and money
I booked for a ticket online getting to the park the manager there said my ticket was not valid that I should pay for another ticket that they are going to reserve my first payment which I did, after 5-working days I didn’t get any reversal, I contacted customer care they said no refund policy. Keep off!!! rather they will sneakily take your money. I wish I can rate 0 star
Don’t waste your time and money
I booked for a ticket online getting to the park the manager there said my ticket was not valid that I should pay for another ticket that they are going to reserve my first payment which I did, after 5-working days I
Tony-Ray - August 18, 2018 @ 12:30
The travel experience with GIGM is very comfortable and there is ease of booking . Overall they are Good and God is good.